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Enrollees with Military PCM , West Air Force
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 49 52 71
AIR FORCE 49 52 71
WEST 50 53 72
West Air Force 47 51 71
10th Med Grp-USAF Academy 43 37 71
21st Med Grp-Peterson 52 53 73
30th Med Grp-Vandenberg 52 49 65
355th Med Grp-Davis Monthan 49 53 74
366th Med Grp-Mountain Home 49 48 69
377th Med Grp-Kirtland 38 50 70
3rd Med Grp-Elmendorf 47 54 69
509th Med Grp-Whiteman 56 73 80
55th Med Grp-Offutt 54 49 70
56th Med Grp-Luke 52 48 72
60th Med Grp-Travis 40 46 72
61st Med Squad-Los Angeles 29 41 72
75th Med Grp-Hill 44 44 65
92nd Med Grp-Fairchild 51 45 70
99th Med Grp-O'Callaghan Hosp 40 51 69
West Region-Air force 49 51 73
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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