 |
 |
|||
|
Enrollees with Military PCM , West Air Force Customer Service Problem Finding/Understanding Written Material |
||||
| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 48 | 50 | 49 | 1 |
| AIR FORCE | 49 | 52 | 49 | 0 |
| WEST | 49 | 49 | 50 | 1 |
| West Air Force | 49 | 51 | 47 | -2 |
| 10th Med Grp-USAF Academy | 24 | 51 | 43 | 19 |
| 21st Med Grp-Peterson | 44 | 43 | 52 | 8 |
| 30th Med Grp-Vandenberg | 58 | 51 | 52 | -7 |
| 355th Med Grp-Davis Monthan | 44 | 41 | 49 | 5 |
| 366th Med Grp-Mountain Home | 59 | 54 | 49 | -10 |
| 377th Med Grp-Kirtland | 46 | 46 | 38 | -8 |
| 3rd Med Grp-Elmendorf | 41 | 37 | 47 | 7 |
| 509th Med Grp-Whiteman | 61 | 50 | 56 | -5 |
| 55th Med Grp-Offutt | 36 | 58 | 54 | 18 |
| 56th Med Grp-Luke | 49 | 65 | 52 | 3 |
| 60th Med Grp-Travis | 43 | 49 | 40 | -3 |
| 61st Med Squad-Los Angeles | 48 | 46 | 29 | -19 |
| 75th Med Grp-Hill | 46 | 39 | 44 | -1 |
| 92nd Med Grp-Fairchild | 53 | 53 | 51 | -2 |
| 99th Med Grp-O'Callaghan Hosp | 56 | 57 | 40 | -16 |
| West Region-Air force | *** | 64 | 49 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||