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Enrollees with Military PCM , West Air Force
Claims Processing

Claims Handled in a Reasonable Time
  2004 2005 2006 Trend
Benchmark 82 85 88 6
CONUS MHS 79 80 83 4
AIR FORCE 80 81 82 2
WEST 81 81 84 3
West Air Force 82 82 85 3
10th Med Grp-USAF Academy 79 80 85 6
21st Med Grp-Peterson 80 88 86 6
30th Med Grp-Vandenberg 83 72 94 11
355th Med Grp-Davis Monthan 81 84 89 8
366th Med Grp-Mountain Home 81 89 85 4
377th Med Grp-Kirtland 76 89 84 7
3rd Med Grp-Elmendorf 62 75 77 15
509th Med Grp-Whiteman 94 83 97 2
55th Med Grp-Offutt 79 82 79 0
56th Med Grp-Luke 75 90 82 7
60th Med Grp-Travis 91 80 72 -19
61st Med Squad-Los Angeles 83 76 82 0
75th Med Grp-Hill 81 75 83 2
92nd Med Grp-Fairchild 89 79 90 1
99th Med Grp-O'Callaghan Hosp 86 78 86 0
West Region-Air force *** 85 84 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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