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Enrollees with Military PCM , West Other Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| OTHER | 48 | 44 | 48 | 0 |
| WEST | 55 | 49 | 53 | -3 |
| West Other | 49 | 51 | 42 | -7 |
| Out of Catchment West Region | 41 | 54 | 50 | 10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||