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Enrollees with Military PCM , Overseas Europe
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 62 84 83 57 83 56 54 64 67 90 75
OVERSEAS 65 63 85 85 59 83 55 54 62 62 88 76
Overseas Europe 66 64 84 84 60 84 56 53 62 62 88 76
48th Med Grp-Lakenheath 73 70 87 85 56 78 56 56 57 65 91 80
86th Med Grp-Ramstein 68 64 87 85 57 *** 54 51 65 69 88 77
Heidelberg Meddac 59 58 79 82 55 85 55 51 73 56 85 72
Landstuhl Regional Medcen 65 63 85 82 63 90 57 53 52 67 86 77
Wuerzburg Meddac 61 54 82 81 67 94 55 45 58 63 86 73
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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