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Enrollees with Military PCM , Overseas Europe Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| OVERSEAS | 55 | 51 | 53 | -2 |
| Overseas Europe | 54 | 53 | 54 | 1 |
| 48th Med Grp-Lakenheath | 49 | 68 | 46 | -3 |
| 86th Med Grp-Ramstein | 60 | 57 | 43 | -16 |
| Heidelberg Meddac | 53 | 60 | 53 | 0 |
| Landstuhl Regional Medcen | 53 | 42 | 59 | 6 |
| Wuerzburg Meddac | 42 | 60 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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