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Enrollees with Military PCM , Overseas Pacific
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 62 84 83 57 83 56 54 64 67 90 75
OVERSEAS 65 63 85 85 59 83 55 54 62 62 88 76
Overseas Pacific 65 63 87 86 56 80 54 54 59 63 89 76
121st Gen Hosp-Seoul 57 57 87 84 52 *** 47 44 66 48 87 73
18th Med Grp-Kadena AB 65 63 82 80 58 *** 57 53 58 58 90 75
NH Okinawa 73 67 88 91 47 *** 55 57 60 73 89 76
NH Yokosuka 64 62 84 84 56 84 51 55 56 69 88 81
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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