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Enrollees with Military PCM , Overseas Pacific Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| OVERSEAS | 55 | 51 | 53 | -2 |
| Overseas Pacific | 61 | 48 | 52 | -10 |
| 121st Gen Hosp-Seoul | 70 | 43 | 47 | -23 |
| 18th Med Grp-Kadena AB | *** | 48 | 48 | *** |
| NH Okinawa | 54 | 48 | 43 | -11 |
| NH Yokosuka | *** | 50 | 51 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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