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Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| ARMY | 51 | 47 | 53 | 2 |
| NORTH | 47 | 46 | 52 | 5 |
| North Army | 44 | 42 | 52 | 8 |
| Blanchfield ACH | 36 | 44 | 54 | 18 |
| Dewitt ACH | 52 | 39 | 49 | -3 |
| Guthrie AHC | 47 | 51 | 59 | 12 |
| Ireland ACH | 45 | 46 | 50 | 5 |
| Kenner AHC | 60 | 43 | 59 | -1 |
| Kimbrough Amb Car Cen-Ft Meade | 35 | 42 | 44 | 10 |
| McDonald ACH | 39 | 48 | 54 | 15 |
| Walter Reed AMC | 44 | 45 | 47 | 3 |
| Womack AMC | 43 | 38 | 55 | 12 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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