 |
 |
|||
|
Enrollees with Military PCM , North Navy Customer Service Problem Finding/Understanding Written Material |
||||
| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 48 | 50 | 49 | 1 |
| NAVY | 50 | 53 | 50 | 1 |
| NORTH | 44 | 48 | 47 | 3 |
| North Navy | 46 | 52 | 46 | 0 |
| NBHC Little Creek | *** | 48 | 56 | *** |
| NBHC Navsta Sewells | *** | 53 | 48 | *** |
| NBHC Oceana | *** | 49 | 37 | *** |
| NH Camp Lejeune | 53 | 59 | 55 | 2 |
| NH Cherry Point | 48 | 53 | 41 | -7 |
| NH Great Lakes | 43 | 46 | 50 | 7 |
| NMC Portsmouth | 49 | 55 | 40 | -9 |
| NMCL Patuxent River | *** | 51 | 53 | *** |
| NMCL Quantico | 45 | 47 | 45 | 1 |
| NNMC Bethesda | 50 | 51 | 50 | 0 |
| Naval Health Care New England | 45 | 44 | 40 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||