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Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| NAVY | 53 | 49 | 54 | 1 |
| NORTH | 47 | 46 | 52 | 5 |
| North Navy | 50 | 49 | 53 | 3 |
| NBHC Little Creek | *** | 49 | 50 | *** |
| NBHC Navsta Sewells | *** | 57 | 48 | *** |
| NBHC Oceana | *** | 45 | 50 | *** |
| NH Camp Lejeune | 51 | 60 | 61 | 11 |
| NH Cherry Point | 33 | 48 | 62 | 29 |
| NH Great Lakes | 43 | 32 | 50 | 8 |
| NMC Portsmouth | 60 | 52 | 52 | -8 |
| NMCL Patuxent River | *** | 45 | 56 | *** |
| NMCL Quantico | 48 | 40 | 44 | -4 |
| NNMC Bethesda | 39 | 48 | 50 | 10 |
| Naval Health Care New England | 46 | 42 | 53 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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