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Enrollees with Military PCM , North Air Force
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 62 84 83 57 83 56 54 64 67 90 75
AIR FORCE 67 62 85 83 57 83 57 55 61 67 91 79
NORTH 64 62 83 83 56 83 54 53 63 66 90 73
North Air Force 67 61 85 83 55 80 57 53 60 66 92 78
1st Med Grp-Langley 67 55 83 80 54 81 51 51 63 68 94 83
375th Med Grp-Scott 65 70 86 86 59 85 64 57 58 68 89 75
66th Med Grp-Hanscom 65 73 90 87 56 75 55 65 65 66 93 84
74th Med Grp-Wright-Patterson 73 71 89 83 56 78 62 60 56 68 92 74
North Region-Air force 68 55 77 78 54 85 56 43 59 65 91 75
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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