Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem Getting Help from Customer Service
	2004	2005	2006	Trend
Benchmark	60	63	63	3
CONUS MHS	54	49	56	2
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	54	49	56	2
NORTH	46	49	56	10
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	46	49	56	10
SOUTH	54	52	58	4
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	54	52	58	4
WEST	64	45	53	-10
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	64	45	53	-10
OVERSEAS	*******	*******	*******	*******
Overseas Europe	*******	*******	*******	*******
Overseas Pacific	*******	*******	*******	*******
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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