Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem with Paperwork
	2004	2005	2006	Trend
Benchmark	68	73	72	5
CONUS MHS	67	63	66	-1
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	67	63	66	-1
NORTH	63	61	54	-9
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	63	61	54	-9
SOUTH	70	65	73	4
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	70	65	73	4
WEST	66	64	67	1
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	66	64	67	1
OVERSEAS	*******	*******	*******	*******
Overseas Europe	*******	*******	*******	*******
Overseas Pacific	*******	*******	*******	*******
Overseas Latin America	*******	*******	*******	*******
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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