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Standard/Extra Users , All Regions
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 44 56 62
ARMY 38 54 59
NAVY 46 65 68
AIR FORCE 38 44 60
OTHER 46 56 63
NORTH 48 64 67
North Army 45 61 53
North Navy 46 65 66
North Air Force 43 42 61
North Other 50 67 73
SOUTH 45 53 61
South Army 32 59 64
South Navy 53 69 72
South Air Force 28 37 44
South Other 48 52 61
WEST 36 47 59
West Army 31 34 58
West Navy 35 62 64
West Air Force 35 47 70
West Other 38 47 54
OVERSEAS 47 52 69
Overseas Europe 42 65 72
Overseas Pacific 46 37 73
Overseas Latin America *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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