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Standard/Extra Users , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 44 | 44 | 44 | 0 |
| ARMY | 43 | 47 | 38 | -5 |
| NAVY | 41 | 45 | 46 | 5 |
| AIR FORCE | 46 | 48 | 38 | -8 |
| OTHER | 44 | 42 | 46 | 2 |
| NORTH | 39 | 44 | 48 | 9 |
| North Army | 34 | 45 | 45 | 10 |
| North Navy | 39 | 45 | 46 | 7 |
| North Air Force | 43 | 48 | 43 | 0 |
| North Other | 40 | 43 | 50 | 10 |
| SOUTH | 44 | 46 | 45 | 1 |
| South Army | 53 | 47 | 32 | -21 |
| South Navy | 45 | 49 | 53 | 8 |
| South Air Force | 51 | 45 | 28 | -22 |
| South Other | 41 | 46 | 48 | 7 |
| WEST | 52 | 40 | 36 | -16 |
| West Army | 35 | 55 | 31 | -4 |
| West Navy | 39 | 34 | 35 | -4 |
| West Air Force | 45 | 50 | 35 | -10 |
| West Other | 57 | 37 | 38 | -19 |
| OVERSEAS | 34 | 43 | 47 | 12 |
| Overseas Europe | 45 | 43 | 42 | -3 |
| Overseas Pacific | *** | 56 | 46 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||