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Standard/Extra Users , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 50 | 56 | 5 |
| ARMY | 49 | 44 | 54 | 5 |
| NAVY | 48 | 44 | 65 | 17 |
| AIR FORCE | 59 | 49 | 44 | -15 |
| OTHER | 51 | 52 | 56 | 5 |
| NORTH | 46 | 52 | 64 | 18 |
| North Army | 43 | 45 | 61 | 19 |
| North Navy | 46 | 47 | 65 | 20 |
| North Air Force | 57 | 41 | 42 | -15 |
| North Other | 46 | 56 | 67 | 21 |
| SOUTH | 51 | 56 | 53 | 2 |
| South Army | 39 | 48 | 59 | 20 |
| South Navy | 50 | 42 | 69 | 18 |
| South Air Force | 60 | 55 | 37 | -22 |
| South Other | 52 | 60 | 52 | 0 |
| WEST | 58 | 42 | 47 | -11 |
| West Army | 69 | 46 | 34 | -35 |
| West Navy | 50 | 35 | 62 | 12 |
| West Air Force | 60 | 52 | 47 | -13 |
| West Other | 58 | 41 | 47 | -11 |
| OVERSEAS | 58 | 42 | 52 | -5 |
| Overseas Europe | *** | 32 | 65 | *** |
| Overseas Pacific | *** | *** | 37 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||