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Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 82 | 85 | 88 | 6 |
| CONUS MHS | 81 | 81 | 84 | 3 |
| ARMY | 79 | 79 | 81 | 2 |
| NAVY | 84 | 82 | 84 | 0 |
| AIR FORCE | 84 | 83 | 80 | -4 |
| OTHER | 81 | 81 | 85 | 5 |
| NORTH | 83 | 82 | 88 | 5 |
| North Army | 76 | 78 | 86 | 11 |
| North Navy | 84 | 83 | 87 | 3 |
| North Air Force | 85 | 73 | 86 | 1 |
| North Other | 84 | 84 | 89 | 5 |
| SOUTH | 79 | 82 | 82 | 3 |
| South Army | 84 | 79 | 84 | 0 |
| South Navy | 87 | 83 | 83 | -4 |
| South Air Force | 84 | 87 | 82 | -3 |
| South Other | 77 | 82 | 82 | 6 |
| WEST | 81 | 79 | 81 | 0 |
| West Army | 79 | 81 | 73 | -5 |
| West Navy | 77 | 77 | 76 | -1 |
| West Air Force | 83 | 87 | 74 | -9 |
| West Other | 81 | 78 | 85 | 4 |
| OVERSEAS | 83 | 80 | 67 | -16 |
| Overseas Europe | 84 | 79 | 63 | -21 |
| Overseas Pacific | *** | *** | 65 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||