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Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 85 | 87 | 90 | 5 |
| CONUS MHS | 85 | 83 | 89 | 4 |
| ARMY | 81 | 86 | 87 | 5 |
| NAVY | 88 | 84 | 90 | 2 |
| AIR FORCE | 86 | 87 | 86 | 1 |
| OTHER | 85 | 82 | 89 | 4 |
| NORTH | 87 | 83 | 93 | 7 |
| North Army | 79 | 81 | 88 | 9 |
| North Navy | 88 | 84 | 94 | 5 |
| North Air Force | 90 | 80 | 94 | 4 |
| North Other | 87 | 84 | 94 | 7 |
| SOUTH | 84 | 83 | 86 | 1 |
| South Army | 84 | 90 | 90 | 6 |
| South Navy | 91 | 85 | 89 | -1 |
| South Air Force | 84 | 89 | 90 | 6 |
| South Other | 83 | 81 | 84 | 0 |
| WEST | 84 | 84 | 86 | 2 |
| West Army | 78 | 93 | 84 | 6 |
| West Navy | 85 | 82 | 86 | 1 |
| West Air Force | 86 | 91 | 79 | -7 |
| West Other | 85 | 82 | 88 | 4 |
| OVERSEAS | 93 | 84 | 73 | -20 |
| Overseas Europe | 98 | 86 | 73 | -25 |
| Overseas Pacific | *** | *** | 65 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||