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Active Duty , All Regions
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Trends
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 66 61 83 83 54 80 51 52 61 64 90 74
ARMY 64 59 82 82 55 79 51 50 62 63 88 73
NAVY 66 61 80 81 56 80 50 49 59 62 89 74
AIR FORCE 66 60 85 83 54 79 53 51 57 63 92 79
OTHER 65 73 90 89 50 84 52 62 67 71 92 68
NORTH 65 62 83 84 53 79 52 52 61 64 90 72
North Army 64 59 81 84 53 76 50 50 64 67 90 73
North Navy 66 61 79 80 53 84 51 47 59 61 88 72
North Air Force 68 60 86 85 52 71 54 50 56 63 93 79
North Other 63 75 93 93 56 82 56 66 63 66 91 69
SOUTH 67 61 83 81 52 78 52 52 59 66 91 75
South Army 66 58 79 78 53 76 53 49 56 65 87 72
South Navy 70 65 83 83 58 73 48 49 57 63 90 79
South Air Force 67 60 84 82 54 77 53 53 58 65 93 78
South Other 66 69 89 82 40 85 55 60 67 74 94 68
WEST 65 60 84 83 56 84 50 51 62 63 89 75
West Army 64 60 85 84 61 85 50 51 63 57 87 72
West Navy 64 56 79 79 58 79 50 48 60 62 88 74
West Air Force 65 59 85 83 53 83 52 49 58 62 92 83
West Other 69 76 89 90 50 86 45 62 72 77 90 67
OVERSEAS 64 61 85 84 57 81 51 51 60 59 87 74
Overseas Europe 64 62 84 83 59 82 53 51 61 59 86 74
Overseas Pacific 64 60 86 84 55 80 48 50 57 60 88 74
Overseas Latin America 65 76 92 91 *** *** 54 49 *** *** 90 83
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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