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Active Duty , All Regions
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 45 49 68
ARMY 47 49 68
NAVY 46 52 69
AIR FORCE 45 48 68
OTHER 40 45 65
NORTH 44 49 67
North Army 46 48 66
North Navy 42 51 67
North Air Force 46 47 61
North Other 43 51 72
SOUTH 44 47 64
South Army 46 49 65
South Navy 50 54 69
South Air Force 44 50 67
South Other 33 33 54
WEST 46 50 71
West Army 53 53 76
West Navy 49 53 73
West Air Force 42 47 70
West Other 40 45 66
OVERSEAS 49 52 71
Overseas Europe 52 55 70
Overseas Pacific 45 48 72
Overseas Latin America *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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