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Active Duty , All Regions
Customer Service
  2004 2005 2006 Trend
Benchmark 61 63 63 2
CONUS MHS 52 51 54 2
ARMY 51 49 55 4
NAVY 54 53 56 2
AIR FORCE 54 55 54 0
OTHER 52 48 50 -2
NORTH 51 50 53 3
North Army 48 47 53 6
North Navy 53 52 53 0
North Air Force 52 53 52 -1
North Other 50 47 56 5
SOUTH 54 52 52 -2
South Army 54 50 53 -1
South Navy 56 51 58 2
South Air Force 53 56 54 1
South Other 57 48 40 -17
WEST 51 52 56 4
West Army 50 50 61 11
West Navy 53 54 58 5
West Air Force 53 53 53 0
West Other 50 48 50 0
OVERSEAS 57 55 57 0
Overseas Europe 58 56 59 1
Overseas Pacific 58 53 55 -3
Overseas Latin America 48 *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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