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Active Duty , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 44 | 46 | 45 | 1 |
| ARMY | 42 | 43 | 47 | 5 |
| NAVY | 47 | 50 | 46 | 0 |
| AIR FORCE | 46 | 50 | 45 | -1 |
| OTHER | 43 | 44 | 40 | -3 |
| NORTH | 44 | 46 | 44 | 0 |
| North Army | 40 | 41 | 46 | 6 |
| North Navy | 47 | 49 | 42 | -5 |
| North Air Force | 45 | 48 | 46 | 1 |
| North Other | 43 | 46 | 43 | 0 |
| SOUTH | 47 | 48 | 44 | -3 |
| South Army | 48 | 46 | 46 | -2 |
| South Navy | 46 | 49 | 50 | 4 |
| South Air Force | 47 | 52 | 44 | -3 |
| South Other | 47 | 45 | 33 | -14 |
| WEST | 41 | 45 | 46 | 5 |
| West Army | 39 | 42 | 53 | 14 |
| West Navy | 46 | 49 | 49 | 3 |
| West Air Force | 43 | 46 | 42 | -1 |
| West Other | 37 | 38 | 40 | 3 |
| OVERSEAS | 48 | 49 | 49 | 1 |
| Overseas Europe | 49 | 49 | 52 | 3 |
| Overseas Pacific | 46 | 50 | 45 | -1 |
| Overseas Latin America | 55 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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