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Active Duty , South Army
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 45 49 68
ARMY 47 49 68
SOUTH 44 47 64
South Army 46 49 65
Bayne-Jones ACH *** *** 79
Brooke AMC *** *** ***
Darnall ACH 55 60 64
Eisenhower AMC 56 35 70
Fox AHC *** *** ***
Lyster ACH 40 32 55
Martin ACH *** 39 58
Moncrief ACH *** *** ***
Reynolds ACH *** *** 57
Winn ACH 42 59 70
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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