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Active Duty , South Air Force
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 45 49 68
AIR FORCE 45 48 68
SOUTH 44 47 64
South Air Force 44 50 67
12th Med Grp-Randolph 35 33 48
17th Med Grp-Goodfellow *** *** 74
20th Med Grp-Shaw 38 59 64
2nd Med Grp-Barksdale 37 52 76
314th Med Grp-Little Rock *** *** 76
325th Med Grp-Tyndall 67 53 64
42nd Med Grp-Maxwell 42 48 78
45th Med Grp-Patrick *** *** ***
59th Med Wing-Lackland *** *** ***
6th Med Grp-MacDill 51 48 60
72nd Med Grp-Tinker 36 43 62
78th Med Grp-Robins 55 55 58
7th Med Grp-Dyess *** 38 59
81st Med Grp-Keesler *** *** ***
82nd Med Grp-Sheppard 45 68 71
96th Med Grp-Eglin *** *** ***
South Region-Air force *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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