Active Duty , Customer Service , South Air Force


Active Duty , South Air Force Customer Service Problem Finding/Understanding Written Material
	2004	2005	2006	Trend
Benchmark	54	53	53	-1
CONUS MHS	44	46	45	1
AIR FORCE	46	50	45	-1
SOUTH	47	48	44	-3
South Air Force	47	52	44	-3
12th Med Grp-Randolph	*******	54	35	*******
17th Med Grp-Goodfellow	*******	*******	*******	*******
20th Med Grp-Shaw	*******	50	38	*******
2nd Med Grp-Barksdale	43	36	37	-6
314th Med Grp-Little Rock	*******	56	*******	*******
325th Med Grp-Tyndall	57	57	67	9
42nd Med Grp-Maxwell	54	37	42	-12
45th Med Grp-Patrick	*******	*******	*******	*******
59th Med Wing-Lackland	*******	*******	*******	*******
6th Med Grp-MacDill	*******	*******	51	*******
72nd Med Grp-Tinker	56	47	36	-20
78th Med Grp-Robins	41	61	55	14
7th Med Grp-Dyess	*******	*******	*******	*******
81st Med Grp-Keesler	*******	*******	*******	*******
82nd Med Grp-Sheppard	*******	55	45	*******
96th Med Grp-Eglin	*******	*******	*******	*******
South Region-Air force	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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