Active Duty , Customer Service , South Air Force


Active Duty , South Air Force Customer Service Problem Getting Help from Customer Service
	2004	2005	2006	Trend
Benchmark	60	63	63	3
CONUS MHS	47	43	49	1
AIR FORCE	49	47	48	-1
SOUTH	49	43	47	-2
South Air Force	44	48	50	5
12th Med Grp-Randolph	50	33	33	-16
17th Med Grp-Goodfellow	*******	*******	*******	*******
20th Med Grp-Shaw	53	46	59	6
2nd Med Grp-Barksdale	39	47	52	12
314th Med Grp-Little Rock	50	45	*******	*******
325th Med Grp-Tyndall	64	46	53	-10
42nd Med Grp-Maxwell	43	50	48	5
45th Med Grp-Patrick	*******	54	*******	*******
59th Med Wing-Lackland	*******	*******	*******	*******
6th Med Grp-MacDill	*******	32	48	*******
72nd Med Grp-Tinker	40	48	43	3
78th Med Grp-Robins	57	38	55	-2
7th Med Grp-Dyess	50	52	38	-12
81st Med Grp-Keesler	*******	70	*******	*******
82nd Med Grp-Sheppard	*******	45	68	*******
96th Med Grp-Eglin	*******	*******	*******	*******
South Region-Air force	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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