Active Duty , Customer Service , West Army


Active Duty , West Army Customer Service Problem Finding/Understanding Written Material
	2004	2005	2006	Trend
Benchmark	54	53	53	-1
CONUS MHS	44	46	45	1
ARMY	42	43	47	5
WEST	41	45	46	5
West Army	39	42	53	14
Evans ACH	*******	34	*******	*******
Irwin ACH	*******	46	*******	*******
L. Wood ACH	*******	*******	*******	*******
Madigan AMC	34	45	58	25
Munson AHC	22	41	*******	*******
R W Bliss AHC	31	51	33	2
Tripler AMC	*******	35	*******	*******
Weed ACH	*******	47	*******	*******
William Beaumont AMC	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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