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Active Duty , North Navy Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 44 | 46 | 45 | 1 |
| NAVY | 47 | 50 | 46 | 0 |
| NORTH | 44 | 46 | 44 | 0 |
| North Navy | 47 | 49 | 42 | -5 |
| NBHC Little Creek | *** | 52 | 52 | *** |
| NBHC Navsta Sewells | *** | 53 | 46 | *** |
| NBHC Oceana | *** | 50 | 40 | *** |
| NH Camp Lejeune | *** | *** | *** | *** |
| NH Cherry Point | *** | *** | *** | *** |
| NH Great Lakes | *** | *** | 50 | *** |
| NMC Portsmouth | *** | 53 | 34 | *** |
| NMCL Patuxent River | *** | 47 | 64 | *** |
| NMCL Quantico | 54 | 42 | 42 | -12 |
| NNMC Bethesda | 49 | 55 | 52 | 3 |
| Naval Health Care New England | 41 | 44 | 34 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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