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Active Duty Dependents , All Regions
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 56 70
ARMY 51 58 77
NAVY 50 53 73
AIR FORCE 49 53 70
OTHER 50 57 63
NORTH 49 59 69
North Army 51 56 77
North Navy 48 57 71
North Air Force 54 55 66
North Other 48 64 61
SOUTH 53 55 72
South Army 51 56 79
South Navy 50 53 79
South Air Force 48 52 70
South Other 58 57 64
WEST 49 52 69
West Army 52 62 72
West Navy 52 50 74
West Air Force 48 53 69
West Other 46 48 65
OVERSEAS 50 56 74
Overseas Europe 47 52 77
Overseas Pacific 55 61 69
Overseas Latin America *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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