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Active Duty Dependents , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 49 | 56 | 5 |
| ARMY | 54 | 51 | 58 | 4 |
| NAVY | 53 | 49 | 53 | 0 |
| AIR FORCE | 53 | 48 | 53 | 0 |
| OTHER | 46 | 47 | 57 | 11 |
| NORTH | 44 | 48 | 59 | 15 |
| North Army | 50 | 47 | 56 | 6 |
| North Navy | 50 | 50 | 57 | 7 |
| North Air Force | 43 | 44 | 55 | 12 |
| North Other | 36 | 47 | 64 | 28 |
| SOUTH | 52 | 54 | 55 | 3 |
| South Army | 55 | 56 | 56 | 1 |
| South Navy | 52 | 57 | 53 | 1 |
| South Air Force | 55 | 46 | 52 | -3 |
| South Other | 48 | 55 | 57 | 9 |
| WEST | 57 | 45 | 52 | -5 |
| West Army | 58 | 50 | 62 | 5 |
| West Navy | 57 | 42 | 50 | -7 |
| West Air Force | 57 | 50 | 53 | -4 |
| West Other | 57 | 40 | 48 | -9 |
| OVERSEAS | 52 | 54 | 56 | 4 |
| Overseas Europe | 46 | 57 | 52 | 6 |
| Overseas Pacific | 58 | 49 | 61 | 2 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||