Click for Trend data  Return to Main Page    Help
Retirees and Dependents , All Regions
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 52 56 69
ARMY 54 57 71
NAVY 52 59 72
AIR FORCE 51 53 72
OTHER 51 56 65
NORTH 49 57 64
North Army 51 59 66
North Navy 51 57 71
North Air Force 51 48 73
North Other 48 58 58
SOUTH 56 58 72
South Army 57 59 77
South Navy 60 66 73
South Air Force 54 55 72
South Other 56 57 70
WEST 49 53 68
West Army 57 52 74
West Navy 46 56 71
West Air Force 48 53 73
West Other 48 53 62
OVERSEAS 44 55 65
Overseas Europe 41 56 64
Overseas Pacific 34 42 66
Overseas Latin America *** *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users