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Retirees and Dependents , All Regions
Claims Processing
2006
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 88 90
CONUS MHS 86 89
ARMY 87 89
NAVY 85 90
AIR FORCE 84 88
OTHER 87 89
NORTH 87 90
North Army 89 88
North Navy 87 91
North Air Force 85 88
North Other 87 91
SOUTH 86 87
South Army 87 90
South Navy 85 92
South Air Force 84 88
South Other 86 86
WEST 86 90
West Army 86 89
West Navy 82 86
West Air Force 84 88
West Other 88 91
OVERSEAS 65 78
Overseas Europe 65 78
Overseas Pacific 49 70
Overseas Latin America *** ***
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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