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Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 82 | 85 | 88 | 6 |
| CONUS MHS | 83 | 83 | 86 | 3 |
| ARMY | 81 | 81 | 87 | 5 |
| NAVY | 84 | 83 | 85 | 1 |
| AIR FORCE | 82 | 84 | 84 | 2 |
| OTHER | 84 | 83 | 87 | 3 |
| NORTH | 81 | 83 | 87 | 6 |
| North Army | 77 | 82 | 89 | 13 |
| North Navy | 84 | 83 | 87 | 2 |
| North Air Force | 78 | 81 | 85 | 7 |
| North Other | 82 | 84 | 87 | 5 |
| SOUTH | 84 | 83 | 86 | 2 |
| South Army | 85 | 83 | 87 | 2 |
| South Navy | 84 | 84 | 85 | 1 |
| South Air Force | 84 | 84 | 84 | 0 |
| South Other | 84 | 83 | 86 | 2 |
| WEST | 84 | 83 | 86 | 2 |
| West Army | 84 | 81 | 86 | 1 |
| West Navy | 81 | 83 | 82 | 1 |
| West Air Force | 81 | 86 | 84 | 3 |
| West Other | 86 | 82 | 88 | 3 |
| OVERSEAS | 81 | 73 | 65 | -16 |
| Overseas Europe | 75 | 64 | 65 | -10 |
| Overseas Pacific | *** | 83 | 49 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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