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Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 85 | 87 | 90 | 5 |
| CONUS MHS | 86 | 84 | 89 | 3 |
| ARMY | 84 | 84 | 89 | 5 |
| NAVY | 87 | 85 | 90 | 3 |
| AIR FORCE | 84 | 86 | 88 | 4 |
| OTHER | 86 | 83 | 89 | 3 |
| NORTH | 83 | 84 | 90 | 7 |
| North Army | 79 | 83 | 88 | 9 |
| North Navy | 86 | 84 | 91 | 5 |
| North Air Force | 79 | 84 | 88 | 9 |
| North Other | 84 | 84 | 91 | 6 |
| SOUTH | 86 | 83 | 87 | 1 |
| South Army | 87 | 85 | 90 | 3 |
| South Navy | 88 | 87 | 92 | 4 |
| South Air Force | 85 | 85 | 88 | 3 |
| South Other | 86 | 81 | 86 | -1 |
| WEST | 87 | 86 | 90 | 3 |
| West Army | 87 | 86 | 89 | 2 |
| West Navy | 89 | 85 | 86 | -3 |
| West Air Force | 84 | 88 | 88 | 4 |
| West Other | 87 | 86 | 91 | 4 |
| OVERSEAS | 91 | 77 | 78 | -13 |
| Overseas Europe | 92 | 72 | 78 | -14 |
| Overseas Pacific | *** | 87 | 70 | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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