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2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Trends
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 67 66 86 85 57 85 56 59 67 69 89 74
ARMY 65 62 84 83 59 83 55 55 68 67 88 73
NAVY 68 64 84 83 58 83 55 55 65 67 88 75
AIR FORCE 68 64 87 84 57 84 57 58 64 69 91 78
OTHER 67 73 90 88 56 86 56 66 69 72 90 72
NORTH 67 67 86 85 56 85 55 59 68 70 89 73
North Army 64 63 82 84 57 83 53 55 69 69 89 72
North Navy 67 64 83 83 57 86 54 54 66 68 88 72
North Air Force 69 64 87 85 55 82 58 58 65 68 92 77
North Other 68 76 91 89 56 87 57 67 68 74 90 73
SOUTH 68 66 86 85 58 83 57 60 67 69 90 75
South Army 67 62 83 82 59 81 58 57 67 69 88 74
South Navy 71 70 87 85 62 82 56 58 66 68 89 78
South Air Force 67 63 86 83 57 82 57 59 64 70 91 78
South Other 67 71 89 87 57 84 56 65 69 70 91 74
WEST 66 66 86 85 56 86 56 58 67 68 89 75
West Army 65 62 87 84 61 86 56 55 68 64 88 74
West Navy 65 60 82 81 59 82 56 54 63 66 88 76
West Air Force 67 64 87 84 56 86 56 57 64 68 90 79
West Other 68 75 90 89 53 88 55 67 71 72 90 72
OVERSEAS 66 65 86 86 59 82 54 56 62 64 87 76
Overseas Europe 67 65 85 85 60 83 56 55 63 62 88 75
Overseas Pacific 66 64 87 87 57 78 52 56 60 65 88 76
Overseas Latin America 63 72 90 94 61 83 57 70 70 72 78 72
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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