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All Users , All Regions Customer Service Problem with Paperwork |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 68 | 73 | 72 | 5 |
| CONUS MHS | 67 | 65 | 68 | 1 |
| ARMY | 68 | 67 | 71 | 3 |
| NAVY | 68 | 67 | 71 | 4 |
| AIR FORCE | 69 | 69 | 70 | 1 |
| OTHER | 65 | 60 | 64 | -2 |
| NORTH | 65 | 63 | 67 | 1 |
| North Army | 69 | 66 | 69 | 0 |
| North Navy | 64 | 64 | 70 | 6 |
| North Air Force | 65 | 69 | 66 | 0 |
| North Other | 63 | 58 | 62 | -1 |
| SOUTH | 68 | 66 | 69 | 1 |
| South Army | 66 | 67 | 71 | 5 |
| South Navy | 65 | 69 | 73 | 8 |
| South Air Force | 69 | 68 | 70 | 0 |
| South Other | 69 | 62 | 65 | -4 |
| WEST | 68 | 66 | 70 | 2 |
| West Army | 68 | 66 | 74 | 6 |
| West Navy | 72 | 67 | 73 | 1 |
| West Air Force | 70 | 70 | 71 | 1 |
| West Other | 63 | 60 | 63 | 0 |
| OVERSEAS | 73 | 70 | 72 | -1 |
| Overseas Europe | 75 | 73 | 73 | -2 |
| Overseas Pacific | 73 | 67 | 72 | -1 |
| Overseas Latin America | 58 | 65 | 65 | 7 |
| Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||