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All Users , All Regions Claims Processing Claims Handled Correctly |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 85 | 87 | 90 | 5 |
| CONUS MHS | 82 | 82 | 85 | 3 |
| ARMY | 81 | 82 | 84 | 3 |
| NAVY | 82 | 82 | 85 | 3 |
| AIR FORCE | 83 | 84 | 85 | 2 |
| OTHER | 83 | 80 | 87 | 3 |
| NORTH | 79 | 81 | 86 | 7 |
| North Army | 78 | 80 | 83 | 5 |
| North Navy | 79 | 82 | 87 | 8 |
| North Air Force | 75 | 82 | 83 | 8 |
| North Other | 80 | 80 | 87 | 7 |
| SOUTH | 84 | 81 | 83 | -1 |
| South Army | 82 | 82 | 80 | -2 |
| South Navy | 83 | 81 | 83 | -1 |
| South Air Force | 84 | 82 | 83 | -2 |
| South Other | 85 | 79 | 84 | -1 |
| WEST | 85 | 84 | 88 | 3 |
| West Army | 81 | 83 | 88 | 7 |
| West Navy | 85 | 85 | 84 | -2 |
| West Air Force | 84 | 86 | 87 | 3 |
| West Other | 86 | 82 | 90 | 4 |
| OVERSEAS | 84 | 82 | 85 | 1 |
| Overseas Europe | 88 | 85 | 86 | -1 |
| Overseas Pacific | 78 | 73 | 81 | 2 |
| Overseas Latin America | 80 | 89 | 87 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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