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All Users , North Other
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 67 66 86 85 57 85 56 59 67 69 89 74
OTHER 67 73 90 88 56 86 56 66 69 72 90 72
NORTH 67 67 86 85 56 85 55 59 68 70 89 73
North Other 68 76 91 89 56 87 57 67 68 74 90 73
Out of Catchment North Region 72 77 91 90 55 87 57 69 69 75 90 74
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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