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All Users , South Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 54 | 2 |
| ARMY | 52 | 47 | 54 | 2 |
| SOUTH | 53 | 50 | 54 | 1 |
| South Army | 58 | 51 | 54 | -3 |
| Bayne-Jones ACH | 71 | 48 | 52 | -19 |
| Brooke AMC | 53 | 45 | 46 | -8 |
| Darnall ACH | 64 | 58 | 63 | -1 |
| Eisenhower AMC | 54 | 55 | 45 | -10 |
| Fox AHC | 61 | 50 | 57 | -5 |
| Lyster ACH | 36 | 49 | 46 | 10 |
| Martin ACH | 61 | 46 | 52 | -9 |
| Moncrief ACH | 70 | 54 | 53 | -17 |
| Reynolds ACH | 63 | 46 | 62 | -1 |
| Winn ACH | 41 | 44 | 61 | 20 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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