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All Users , West Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 54 | 2 |
| ARMY | 52 | 47 | 54 | 2 |
| WEST | 57 | 47 | 52 | -5 |
| West Army | 54 | 47 | 55 | 1 |
| Evans ACH | 51 | 52 | 54 | 4 |
| Irwin ACH | 48 | 38 | 49 | 1 |
| L. Wood ACH | 42 | 44 | 49 | 7 |
| Madigan AMC | 67 | 49 | 59 | -8 |
| Munson AHC | 52 | 46 | 43 | -9 |
| R W Bliss AHC | 54 | 50 | 44 | -11 |
| Tripler AMC | 52 | 48 | 66 | 13 |
| Weed ACH | 55 | 46 | 64 | 9 |
| William Beaumont AMC | 47 | 46 | 46 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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