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All Users , West Navy
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 67 66 86 85 57 85 56 59 67 69 89 74
NAVY 68 64 84 83 58 83 55 55 65 67 88 75
WEST 66 66 86 85 56 86 56 58 67 68 89 75
West Navy 65 60 82 81 59 82 56 54 63 66 88 76
NACC Port Hueneme 60 60 86 82 60 90 55 56 64 63 89 79
NBHC NAS North Island 63 54 80 79 61 81 54 49 65 68 90 71
NBHC NTC San Diego 64 59 86 83 58 81 56 54 66 63 89 82
NH Bremerton 66 64 84 83 49 83 57 52 60 57 94 77
NH Camp Pendleton 66 61 82 80 52 81 54 53 60 74 86 74
NH LeMoore 64 61 82 80 66 86 52 52 56 77 90 72
NH Oak Harbor 70 63 86 83 63 85 54 57 69 68 88 74
NH Twentynine Palms 74 72 90 90 66 96 64 67 70 68 90 69
NMC San Diego 64 59 81 82 62 82 58 58 68 63 85 75
NMCL Pearl Harbor 68 65 85 84 62 84 56 54 66 62 91 77
TRICARE Outpatient-Chula Vista 60 56 84 84 64 95 63 50 64 71 87 74
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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