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All Users , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 54 | 2 |
| NAVY | 53 | 49 | 55 | 2 |
| WEST | 57 | 47 | 52 | -5 |
| West Navy | 57 | 48 | 53 | -4 |
| NACC Port Hueneme | *** | 55 | 53 | *** |
| NBHC NAS North Island | *** | 58 | 54 | *** |
| NBHC NTC San Diego | *** | 45 | 48 | *** |
| NH Bremerton | 50 | 49 | 46 | -4 |
| NH Camp Pendleton | 65 | 52 | 48 | -17 |
| NH LeMoore | 68 | 46 | 63 | -5 |
| NH Oak Harbor | 61 | 41 | 52 | -8 |
| NH Twentynine Palms | 63 | 56 | 69 | 6 |
| NMC San Diego | 59 | 44 | 53 | -6 |
| NMCL Pearl Harbor | 60 | 37 | 57 | -4 |
| TRICARE Outpatient-Chula Vista | *** | 37 | 52 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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