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All Users , Overseas Latin America Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 54 | 2 |
| OVERSEAS | 55 | 51 | 55 | 0 |
| Overseas Latin America | 45 | 54 | 62 | 17 |
| Out of Catchment OCONUS Region | 49 | 52 | 60 | 11 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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