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All Users , North Army
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 67 66 86 85 57 85 56 59 67 69 89 74
ARMY 65 62 84 83 59 83 55 55 68 67 88 73
NORTH 67 67 86 85 56 85 55 59 68 70 89 73
North Army 64 63 82 84 57 83 53 55 69 69 89 72
Blanchfield ACH 66 61 72 78 62 84 57 52 61 69 88 65
Dewitt ACH 61 67 86 87 53 82 55 60 68 70 92 74
Guthrie AHC 70 72 84 81 59 85 57 62 73 68 83 72
Ireland ACH 64 69 86 82 58 85 55 55 67 67 86 74
Kenner AHC 64 51 83 80 63 85 48 47 65 69 90 75
Kimbrough Amb Car Cen-Ft Meade 62 60 85 85 51 77 48 53 64 68 89 81
McDonald ACH 67 61 86 87 58 90 57 64 76 70 91 75
Walter Reed AMC 63 60 83 87 55 78 52 55 78 70 93 75
Womack AMC 59 56 80 81 60 85 52 49 65 67 89 68
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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