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All Users , North Navy
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 67 66 86 85 57 85 56 59 67 69 89 74
NAVY 68 64 84 83 58 83 55 55 65 67 88 75
NORTH 67 67 86 85 56 85 55 59 68 70 89 73
North Navy 67 64 83 83 57 86 54 54 66 68 88 72
NBHC Little Creek 66 64 81 80 62 92 52 50 62 65 91 77
NBHC Navsta Sewells 65 57 80 79 52 81 49 45 57 62 90 72
NBHC Oceana 62 50 79 77 50 80 57 42 69 60 89 70
NH Camp Lejeune 65 64 78 83 66 87 59 48 67 69 89 73
NH Cherry Point 58 58 78 78 57 83 52 45 59 67 89 70
NH Great Lakes 69 74 87 86 54 81 54 59 58 64 86 71
NMC Portsmouth 70 64 86 83 57 87 52 55 66 70 87 72
NMCL Patuxent River 68 70 87 87 59 88 58 61 71 63 91 76
NMCL Quantico 61 63 89 82 53 80 47 49 57 69 90 74
NNMC Bethesda 63 66 86 88 52 82 57 65 70 70 89 74
Naval Health Care New England 72 71 89 86 56 87 52 61 67 69 88 75
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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