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All Users , North Air Force
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 49 54 68
AIR FORCE 48 52 70
NORTH 48 55 67
North Air Force 50 50 66
1st Med Grp-Langley 50 45 70
375th Med Grp-Scott 47 54 62
66th Med Grp-Hanscom 57 45 65
74th Med Grp-Wright-Patterson 48 49 71
North Region-Air force 44 56 67
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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