North Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 59 | 63 | 76
Enrollment Group
All Children | 51 | 51 | 68
Prime Enrollees | 54 | 48 | 70
Enrollees with Military PCM | 54 | 48 | 75
Enrollees with Civilian PCM | 54 | 53 | 63
Non-enrolled Beneficiaries | 45 | 58 | 66
Age Group
Children Under Age 6 | 51 | 49 | 69
Children 6-12 Years | 56 | 54 | 67
Children 13-17 Years | 44 | 51 | 69
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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