West Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 63 | 63 | 63 | 0
Enrollment Group
All Children | 52 | 47 | 43 | -9
Prime Enrollees | 53 | 47 | 41 | -12
Enrollees with Military PCM | 56 | 50 | 43 | -13
Enrollees with Civilian PCM | 47 | 46 | 41 | -5
Non-enrolled Beneficiaries | 48 | 46 | 47 | -1
Age Group
Children Under Age 6 | 53 | 46 | 48 | -4
Children 6-12 Years | 53 | 48 | 42 | -11
Children 13-17 Years | 50 | 47 | 38 | -13
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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