West Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 59 | 59 | -1
Enrollment Group
All Children | 53 | 53 | 53 | 0
Prime Enrollees | 54 | 53 | 53 | 0
Enrollees with Military PCM | 57 | 59 | 53 | -4
Enrollees with Civilian PCM | 50 | 44 | 58 | 8
Non-enrolled Beneficiaries | 50 | 55 | 52 | 2
Age Group
Children Under Age 6 | 53 | 48 | 54 | 1
Children 6-12 Years | 51 | 56 | 54 | 4
Children 13-17 Years | 54 | 55 | 50 | -5
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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