South Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 59 | 63 | 76
Enrollment Group
All Children | 58 | 53 | 72
Prime Enrollees | 59 | 55 | 74
Enrollees with Military PCM | 61 | 53 | 76
Enrollees with Civilian PCM | 54 | 56 | 73
Non-enrolled Beneficiaries | 55 | 49 | 67
Age Group
Children Under Age 6 | 58 | 46 | 65
Children 6-12 Years | 57 | 60 | 77
Children 13-17 Years | 57 | 52 | 73
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups CONUS MHS North South West