North Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 63 | 63 | 63 | 0
Enrollment Group
All Children | 45 | 46 | 51 | 6
Prime Enrollees | 44 | 43 | 48 | 4
Enrollees with Military PCM | 51 | 46 | 48 | -3
Enrollees with Civilian PCM | 39 | 40 | 53 | 15
Non-enrolled Beneficiaries | 46 | 51 | 58 | 12
Age Group
Children Under Age 6 | 47 | 43 | 49 | 2
Children 6-12 Years | 47 | 49 | 54 | 7
Children 13-17 Years | 40 | 46 | 51 | 11
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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