South Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 63 | 63 | 63 | 0
Enrollment Group
All Children | 57 | 54 | 53 | -4
Prime Enrollees | 56 | 54 | 55 | -1
Enrollees with Military PCM | 57 | 55 | 53 | -5
Enrollees with Civilian PCM | 58 | 53 | 56 | -2
Non-enrolled Beneficiaries | 58 | 55 | 49 | -9
Age Group
Children Under Age 6 | 60 | 54 | 46 | -14
Children 6-12 Years | 58 | 53 | 60 | 2
Children 13-17 Years | 52 | 54 | 52 | 0
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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