West 2006 Composite Scores
| Ease of Access | Communication and Customer Service | Parents Ratings | Special Topics
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Courteous and Helpful Office Staff | Customer Service | Health Plan | Health Care | Personal Doctor or Nurse | Specialty Care | Involving Parents | Special Needs
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 83 | 84 | 94 | 94 | 66 | 67 | 85 | 84 | 76 | *** | ***
Enrollment Group
All Children | 75 | 74 | 90 | 91 | 55 | 65 | 74 | 76 | 77 | 86 | 59
Prime Enrollees | 72 | 72 | 89 | 89 | 55 | 67 | 72 | 75 | 78 | 84 | 55
Enrollees with Military PCM | 70 | 67 | 87 | 87 | 57 | 65 | 67 | 71 | 80 | 81 | 56
Enrollees with Civilian PCM | 77 | 85 | 93 | 94 | 54 | 71 | 83 | 80 | 72 | 91 | 58
Non-enrolled Beneficiaries | 83 | 83 | 92 | 94 | 55 | 62 | 83 | 79 | 73 | 90 | 66
Age Group
Children Under Age 6 | 71 | 72 | 87 | 89 | 57 | 69 | 73 | 77 | 78 | 85 | 58
Children 6-12 Years | 74 | 75 | 90 | 90 | 56 | 64 | 72 | 74 | 76 | 86 | 52
Children 13-17 Years | 78 | 76 | 90 | 93 | 53 | 62 | 77 | 75 | 77 | 86 | 65
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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