CONUS MHS Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 59 | 63 | 76
Enrollment Group
All Children | 54 | 49 | 70
Prime Enrollees | 55 | 48 | 72
Enrollees with Military PCM | 56 | 47 | 75
Enrollees with Civilian PCM | 55 | 51 | 67
Non-enrolled Beneficiaries | 50 | 53 | 66
Age Group
Children Under Age 6 | 54 | 48 | 67
Children 6-12 Years | 56 | 52 | 72
Children 13-17 Years | 50 | 47 | 71
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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