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CONUS MHS
Customer Service
Problem Finding/Understanding Written Material
  2004 2005 2006 Trend
Benchmark 60 59 59 -1
Enrollment Group
All Children 51 55 54 3
Prime Enrollees 52 56 55 3
Enrollees with Military PCM 55 61 56 0
Enrollees with Civilian PCM 49 51 55 6
Non-enrolled Beneficiaries 49 54 50 1
Age Group
Children Under Age 6 52 54 54 2
Children 6-12 Years 50 57 56 5
Children 13-17 Years 51 54 50 -1
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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