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North
Customer Service
Problem Finding/Understanding Written Material
  2004 2005 2006 Trend
Benchmark 60 59 59 -1
Enrollment Group
All Children 48 54 51 3
Prime Enrollees 48 55 54 6
Enrollees with Military PCM 53 61 54 1
Enrollees with Civilian PCM 44 50 54 10
Non-enrolled Beneficiaries 48 56 45 -3
Age Group
Children Under Age 6 49 57 51 2
Children 6-12 Years 47 54 56 9
Children 13-17 Years 47 53 44 -3
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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